Shipping policy

Standard Delivery:

• All order processing occurs on business days only, which are Monday through Friday, from 9 am to 4 pm GMT. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST is processed the next business day. All packages are delivered Monday through Friday.
• Stock items ship out within 24-48 hours unless otherwise noted.
• Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.
• Items that are made to order ship out in 5-7 business days.
• Custom items can take between 5-15 business days to ship.

NOTE: Many of our items are drop shipped directly from the manufacturer. As such, you may receive multiple packages.

Shipping      

• Some items do require freight shipping. Freight shipping costs are charged after the item ships. Unless otherwise requested, all freight items ship via ground service.
• There is no guarantee that orders received after 11 am EST will ship the same day. We suggest you call to verify same-day shipments. NOTE: UPS Next Day Air requests on Friday are guaranteed delivery on the next business day (business days are Monday through Friday), this does not include Saturdays. Saturday deliveries must be specifically requested.
• The Yodeserve  Store is not held responsible for any delays that may incur due to circumstances beyond their control. This would include but is not limited to weather conditions, mechanical delays, equipment failures.
• The Yodeserve Store is not held responsible for any delays UPS may incur due to incomplete address information, or wrong address information provided by the customer.

Shipping Rates

Note: We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.

Canadian

• The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.
• We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the destination or DIM weight of the package.

International

• Packages ship UPS Worldwide Expedited and UPS Worldwide Express.
• The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.

HASSLE-FREE RETURNS

We want you to be 100% satisfied with your decision to buy from The Yodeserve  Store and that's why we're offering this bold "No Risk, No Stress, Try It" guarantee. It’s very simple. If you're not happy with a product you’ve purchased from us, we’re going to make it right.

Here’s how it works:

• If you are not 100% satisfied with your purchase you may return it for a full refund within 7 days of it being delivered to you regardless of whether it's been used. We'll even cover the *shipping costs to send it back to us. How’s that for NO RISK?!
• Custom items can be returned if they were received damaged or do not match the approved proof on file.

Here's the simple, easy process for returning products to us:

1. Please email info@yodeserve.com to contact one of our Yodeserve  Solutions Representatives.
2. We'll email you an RMA # with shipping instructions.
3. We'll process your refund or store credit within 7 business days of receiving the material.
4. We'll email you once the refund or credit has been processed.

* Restrictions Apply Free return shipping. Does not apply to freight shipments. Does not apply to Canadian and International return shipments. Returns made after 7 days do not qualify for free return shipping and may incur a restocking fee.  Management has the right to deny refunds in certain circumstances. 

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